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DUE TO INCREASED ORDER VOLUME AND THE IMPACT OF COVID-19, IT MAY TAKE LONGER THAN USUAL TO FULFILL YOUR ORDER. WE ARE WORKING TO GET YOUR ORDER TO YOU AS QUICKLY AS POSSIBLE. OUR CURRENT ESTIMATE IS THAT YOUR ORDER WILL SHIP WITHIN THE NEXT 3-5 BUSINESS DAYS.
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CONSULT THE CARE LABEL ON THE INSIDE OF YOUR GARMENT. ALL WHERE STANDARDS ARE BEST TAKEN CARE OF BY COLD WASH AND HANG DRY, HOWEVER, MANY SEASONAL ITEMS ARE DRY-CLEAN ONLY. EVERYTHING IS SPECIFIED ON THE CARE LABEL.
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OUR WHERE STANDARDS ARE AVAILABLE YEAR ROUND WITH ADDITIONAL ONE-TIME-ONLY SEASONAL COLORS. ALL OTHER CAPSULES, COLLECTIONS AND COLLABORATIONS ARE NEVER RESTOCKED.
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RETURNS ARE ACCEPTED ONLINE ON ALL US ORDERS. EMAIL US AT FAMILY@WHEREYOUATBABY.COM WITH YOUR ORDER NUMBER IN THE SUBJECT LINE TO BEGIN A RETURN.
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OUR RETURNS TEAM IS LOCATED ON THE WEST COAST SO PLEASE ALLOW FOR 7-14 BUSINESS DAYS TO GET YOUR REFUND / EXCHANGE BACK TO YOU! WE ARE COMMITTED TO THE HIGHEST QUALITY PRODUCT. IF YOUR PRODUCT IS DAMAGED DUE TO A MATERIAL OR MANUFACTURING ERROR, WE’LL REPLACE IT OR WORK WITH YOU ON ANOTHER SOLUTION. ALL REPLACEMENTS ARE AT THE DISCRETION OF OUR TEAM. WHERE CLOTHING MONITORS RETURNS TO IDENTIFY POTENTIAL MISUSE OR ABUSE OF OUR RETURN POLICIES. WE RESERVE THE RIGHT TO REFUSE SERVICE TO ANYONE.
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ALL SHIPPING DETAILS ON PRE-ORDER ITEMS WILL BE EXPLAINED BOTH ON THE PRODUCT PAGE AND REITERATED IN YOUR ORDER CONFIRMATION EMAIL. IF YOU ARE STILL UNSURE, EMAIL US AT FAMILY@WHEREYOUATBABY.COM.
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CHECK TO MAKE SURE YOU ENTERED THE CORRECT SHIPPING ADDRESS. ALSO, GIVE THE CARRIER AN EXTRA DAY OR TWO TO CONFIRM DELIVERY — SOMETIMES THE PACKAGE WILL REGISTER AS DELIVERED BEFORE IT IS. IF YOU STILL DON’T HAVE IT: EMAIL US AT FAMILY@WHEREYOUATBABY.COM. WE ARE NOT RESPONSIBLE FOR LOST OR STOLEN PACKAGES ONCE THEY HAVE LEFT OUR OFFICES, BUT WE WILL DO WHAT WE CAN TO HELP FIND YOUR ORDER.

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